Service Level Agreement
Defines the service standards, response times and operational commitments that underpin NGN’s managed support experience.
Billing & Self Serve Portal
Access your secure NGN self-service portal to manage billing, monitor live and historical usage, configure alerts, bars and controls, maintain account information and generate detailed reporting.
Designed to provide greater visibility, operational control and day-to-day flexibility, the portal gives your teams instant access to the tools and information needed to manage complex communications environments more effectively.
Inbound Numbering Management Portal
Manage inbound numbers, routing plans and IVR services through the secure NGN Inbound Number Management Portal.
Designed to provide greater flexibility and operational control, the portal allows your teams to make real-time routing changes, manage call flows and maintain inbound configurations quickly and efficiently.
For more advanced requirements or support, your NGN Account Manager is always on hand to assist.
Governance & Compliance
Transparency, accountability and operational consistency underpin everything we deliver.
This section provides access to NGN’s service level agreements, policies, compliance documentation and quality assurance standards, ensuring clients have clear visibility across the governance and operational frameworks that support our managed services.
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General Terms and Conditions
Outlines the commercial and operational framework governing the services provided by NGN.
ISO Certificate
Provides confirmation of NGN’s accredited quality management and operational assurance standards.
Cookie and Privacy Policy
Explains how NGN collects, stores and protects personal information across our platforms and services.
Data Protection - Code of Practice
Details the principles, controls and governance processes NGN follows to ensure responsible data handling and compliance.
Mobile Fair Use Policy
Provides guidance around acceptable mobile usage thresholds and the fair usage principles applied to NGN mobile services.